In the case of online sales, one must provide consumers with a number of documents and information notices (e.g. e-shop terms and conditions, and contract withdrawal form). In addition to drawing up all necessary documentation, we will advise you on what information should be available on the online store’s website.
Complaints and guarantees
In many cases, handling a complaint does not come down to merely making a YES or NO decision, but requires in-depth legal analysis. Therefore, we assist sellers in:
- Serving ‘difficult’ customers,
- Preparing complaints-handling procedures,
- Training staff in complaints handling.
Contests and lotteries
We will advise you on how to lawfully: organise a competition involving awards, obtain a lottery license and settle the accounts for a promotional lottery, draft competition/lottery documentation, or obtain proper participant consents.
Promotional campaigns and advertising
Promotional campaigns and advertisements are a must have in mass sales of consumer products. Prior to launching an advertising campaign it is worth verifying: if it contains all mandatory information, if it does not mislead customers, or if the appearance of the advertising materials does not breach the law.
Terms & conditions and model contracts
Products sales or the organisation of promotional campaigns directed to consumers often involve drafting the terms and conditions or other mandatory documents. We will prepare all the required documentation and advise you on how to avoid abusive clauses.